General questions

What is the status of my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped, we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your “order history” section on your account page on the website.

Can I change my order?

We can only change orders that have not been processed for shipping yet.

Once your order is under the status “preparing for shipping”, “shipping” or “delivered”, then we cannot accept any edits to your order.

To make changes to your order, please reach out to support through the helpdesk or contact us page.

Where do you ship?

We currently ship in Pakistan only.

For shipping outside of these countries, please reach out to our support through our helpdesk or contact us page.

How long does it take to ship my order?

Once you’ve placed your order, it usually takes 1 to 2 working days to process it for delivery.

Standard shipping time for the countries covered by our delivery partners are presented below. You can find them when choosing for a delivery method before confirming your order:

– Karachi, Lahore, Islamabad, Peshawar, Faisalabad : 2 to 3 Working Days
– Rest of the Pakistan: 2 to 4 Working Days

Payment

What payment methods do you accept?

You can purchase on our website using a COD method.

For advance payment please contact us at our email address.

Other Payment methods: Coming Soon

How can I track my package?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your “order history” section on your account page on the website.

What if I'm not home?

If you’re not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose.

Can I change or cancel my order?

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What is ``package tracking`` in my orders?

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Returns

Please see our Return/Replace Page for detail information.
Do you have physical stores?

We currently don’t have any physical stores under our brand name.

Is there a warranty?

We guarantee any of our products made by us and sold through our online store to be free of defects. We would gladly accept any return or exchange request resulting from a defective item granted they respect the following conditions:

  • The item must have been sold on our online store.
  • The item shouldn’t have been used in any way.
  • We will gladly accept any unworn, unwashed merchandise with original tags within 15 days of purchase for an exchange only, no refund.
  • Please return goods with a copy of the invoice and mention the reason for returning the items.

If you have a return or exchange request resulting from a defective item please reach out to our support for more information on how to proceed.